Last updated: 2026
At Meowvera, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To start a return request, please contact our support team at:
Please include your order number and reason for the return.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These include:
- Used products
- Items damaged by misuse
- Items returned without prior contact with our support team
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this period, the order may already be processed and cannot be cancelled.
Contact Us
If you have any questions about returns or refunds, please contact us at: support@meowvera.com